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How do I shop on AriaEcho?

You may discover the new collection and entire product lists on our homepage. 

You can also scroll down our TikTok page to find more detailed information and description of our products. We attached our website URL in our profile bio. DON’T FORGET follow us for new collections and exclusive offers!
How do I create an account?

Simply click on the icon on the top right corner, and click on “Create Account”  to fill a form with your Email address, name and your own password. Click “Sign in” if you’ve already registered. This page also allow you to change your password when you forgot your password.

With an account, it’s more easily for you to check your order status, track the shipping statement and manage your orders. Sign up today and get more benefits!
Can I cancel my order?

In case you change your mind, you order can be canceled within 15 mins. After those 15 mins, we cannot guarantee the cancellation. Your can reach out to our customer service department oncustomerservice@ariaecho.cafor any concern or problem.
Can I get my purchase gift-wrapped?

All items in AriaEcho stunning are packaged. If you have any special requirement, please reach out to our customer service department oncustomerservice@ariaecho.cawith you order number. 
Which kind of products can I find on AriaEcho?

AriaEcho products available for purchase online include all of our collections.

Jewelry - Rings, Earrings, Necklaces, Bracelets.

Press-on Nails - Luxury, high-quality and handmade press-on false nails.
What kind of materials do we use?

For Jewelry, our product materials vary across different collections.

Ectalant Collection: sterling silver with rhodium plated, with colored high-carbon diamonds.

Emerald Collection: sterling silver with rhodium plated, with natural, lab-grown emerald diamonds.

Timeless Collection: stainless steel with 18k gold plated.

Feerique Collection: Brass with 18k gold plated, complemented by high-quality crystals.

For false nails, most of our nail products are made of plastic nail tips, adorned with decorations including plastic, metal chains, pearls, acrylic paints, and etc.
How long is the lifespan of the jewelry?

Our jewelries are carefully handcrafted by our experienced team in our own factories.The surface treatments used allow our jewelry of Ectalant, Emerald and Timeless Collection to be guaranteed for 2 years and jewelry of Feerique Collection to be guranteed for 1 year. And well maintaining jewelry properly helps to preserve its beauty and extend its lifespan. 

Here are some general maintenance tips we recommended:

  1. Cleaning - wipe the jewelry with a soft, damp cloth to remove tarnish. 
  2. Storage - Store jewelry in separate compartments or pouches to prevent scratching and tangling. Avoid storing jewelry in direct sunlight as it can cause materials to deteriorate.
  3. Avoid Chemicals - Remove jewelry before swimming, showering, or using cleaning products, as chemicals can damage metals and gemstones.
  4. Avoid Impact - Remove jewelry before engaging in physical activities or sports to avoid accidental damage. 
Purchase Guarantee

En ARIAECHO , nuestro compromiso con la calidad y la satisfacción del cliente se refleja en nuestra garantía integral para todos nuestros productos.

1. Política de garantía de joyas:

En el caso de las colecciones de joyería, cada una se adapta a la naturaleza única de las piezas. Las colecciones Éclatant, Emerald y Timeless cuentan con una garantía de dos años, mientras que las colecciones Feerique tienen una garantía de un año.

Tenga en cuenta que nuestros procedimientos de garantía varían según la colección. Para las series Éclatant y Emerald, si experimenta problemas como oxidación, oscurecimiento de la plata esterlina u otros materiales metálicos, o rayones en las piedras preciosas, envíenos un correo electrónico a customerservice@ariaecho.ca con una descripción detallada y una fotografía del problema. Una vez aprobada la solicitud, deberá devolvernos el artículo. Luego lo enviaremos a nuestra fábrica para su reparación. Los clientes son responsables de los costos de envío y pueden incurrir en una tarifa adicional razonable. Tenga la seguridad de que nos esforzamos por restaurar sus preciadas piezas a su gloria original.

Para las colecciones Timeless y Feerique, el proceso es ligeramente diferente. Si tiene algún problema, envíenos un correo electrónico con una descripción detallada y una foto del problema. Evaluaremos la situación y, si cumple con nuestros criterios de garantía, le enviaremos un reemplazo u le ofreceremos un cupón de reembolso.

Las joyas de metal, especialmente las artículos bañadas en oro, pueden oxidarse o cambiar de color con el tiempo, y las piedras preciosas cultivadas de forma natural pueden transformarse sutilmente. Estos cambios son parte del proceso natural de uso y a menudo agregan un encanto distintivo a la pieza.

2. Política de garantía de uñas postizas de lujo:

Para nuestros productos para uñas, inspecciónelos al momento de la entrega. Si encuentra algún problema de calidad o daño causado durante el envío, contáctenos inmediatamente (no más de 5 días hábiles después de la entrega) con una descripción detallada y fotografías a customerservice@ariaecho.ca . Después de nuestra evaluación, abordaremos la situación enviando un reemplazo o procesando un reembolso, según el caso específico.

Por favor, comprenda que nuestros productos para uñas postizas se consideran consumibles y, como tales, no vienen con una garantía extendida. Pedimos disculpas por cualquier inconveniente que esto pueda causar. Sin embargo, agradecemos y apreciamos sus comentarios sobre cualquier problema que pueda surgir durante su uso. Su comprensión y apoyo son muy valorados en ARIAECHO. Gracias.

Para obtener información más detallada o cualquier otra consulta, no dude en comunicarse con nosotros en customerservice@ariaecho.ca . En ARIAECHO , nos dedicamos a garantizar que cada parte de su experiencia con nosotros sea tan excepcional como nuestras joyas.
Jewelry Size Guide

En Aria Echo, entendemos que encontrar el tamaño adecuado para tus piezas de joyería favoritas es esencial para una experiencia cómoda y elegante. Nuestra guía de tallas completa está diseñada para ayudarle a navegar por el mundo de las tallas de anillos, pulseras y collares, garantizando que cada pieza que elija le quede perfecta.

Guía de tallas de anillos

1. Mide tu dedo 

Utilice un trozo de hilo o una tira de papel y envuélvalo alrededor de la base de su dedo. Marque el punto donde se unen los extremos.

2. Encuentra tu medida 

Utilice una regla para medir la longitud de la cuerda/papel en milímetros. Esta medida es la talla de tu anillo. 

3. Consultar el cuadro

Compare sus medidas con la tabla a continuación para determinar el tamaño de su anillo. 

Guía de tallas de pulsera

1. Mide tu muñeca

Envuelve una cinta métrica flexible alrededor de tu muñeca en el punto más estrecho. Si no tienes una cinta métrica, puedes usar un trozo de cuerda y medirlo con una regla.

2. Agregue comodidad

Agregue 1 a 1,5 pulgadas (2,5 a 3,8 cm) a la medida de su muñeca para permitir un ajuste cómodo. Este es el tamaño de tu pulsera.

Guía de tallas de collares

1. Elige el tipo de collar

Los diferentes tipos de collares (gargantilla, princesa, matiné, etc.) se colocan en diferentes longitudes en el cuello y el pecho. Decide el tipo de collar que prefieres.

2. Mide alrededor de tu cuello

Use una cinta métrica flexible para medir alrededor de su cuello donde desea que quede el collar. Si no estás seguro, puedes usar un trozo de cuerda y medirlo después.

3. Encuentra tu longitud

Haga coincidir la medida de su cuello con la longitud de collar recomendada para el estilo elegido.

- Gargantilla (14-16 pulgadas): Se ajusta perfectamente alrededor del cuello.
- Princesa (18 pulgadas): Se sitúa justo debajo de la clavícula.
- Matiné (20-24 pulgadas): Cae en el centro de la línea del busto.
- Opera (28-36 pulgadas): Cuelga debajo del busto o en el plexo solar.

En Aria Echo, creemos que cada pieza de joyería debe sentirse como si estuviera hecha solo para usted. Nuestra guía de tallas es una herramienta valiosa para garantizar que cada compra que realices realce tu estilo y te brinde alegría. Si tienes alguna pregunta sobre tu talla, no dudes en contactar con nosotros en customerservice@ariaecho.ca. ¡Estaremos encantados de ayudar!

Nail Size Guide

Find Your Perfect Nails

Choosing the right press-on nail length and shape is essential for achieving a polished and comfortable look. Thus, here's a step-by-step guide on how to make a perfect press-on nails selection:

 

1. Consider Your Lifestyle:

Firstly, think about your daily activities. If you have a hands-on job or an active lifestyle, shorter press-on nails with a practical shape might be more suitable, square shape, for instance. Conversely, the longer, more dramatic shapes can work for special occasions or less active days better.  

2. Nail Shape: 

Secondly, determine the press-on nail shape that complements your personal style and the occasion. Here are some common options for your reference:

  • Coffin/Ballerina: A mix of square and tapered shaped, coffin press-on nails are stylish and bold, perfect for a dramatic look. Thus, AriaEcho brings you ton of the coolest coffin nais. Click here to see them! 

  • Stiletto: Long and pointed, stiletto nails are striking and make a statement, ideal for standout designs. This type of press-on nails is also available here. 

  • Almond: Tapered like an almond, these shape of press-on nails give a chic, elongating effect to the fingers. So it is great for a sleek style. 

  • Square: With straight sides and sharp corners, square nails are classic and simple. So it is easy to maintain for a professional look.

  • Round: Curved edges and a round tip make these nails a natural and low-maintenance choice for a subtle look.

  • Squoval: Combining  square and round, squoval nails are versatile with a sophisticated yet comfortable shape, suited for a various styles. Discover the versatile Squoval nails here. 

Overall, the choice of press-on nail shape is a personal preference, and it can be influenced by your style, comfort, and the occasion. Different shapes can convey different aesthetics, so feel free to experiment to find the one that suits you best.

 

3. Nail Length: 

Additionally, consider the length that complements your hand shape and finger length. Longer nails can elongate the fingers, while shorter nails are generally more practical for everyday tasks. The following image provides a comparison of different shapes and length of press-on nails.

Comparison of different shapes and length of press-on nails

4. Nail Width and Measurement: 

The appropriate width of press-on nail is also a necesary factor in determining the best look. Therefore, each of our press-on nail sets comes in two sizes: Medium(M) and Large(L).  Here's a guide on how to choose the wide size for your press-on nail.

Firstly, measure the width of your nails ate the widest part. If using a soft ruler, record the measurements in millimeters. For the tape method, stick tape across your nail, mark the sides, them measure the tape on a flat surface. 

How to measure the width of your nails

Secondly, you can opt for the size of press-on nails using the following chart. Remember to round up to the nearest size if in between measurements.

 

Thumb

Index Finger

Middle Finger

Ring Finger

Pinkie

M

16mm

12mm

13mm

12mm

9mm

L

17mm

13mm

14mm

13mm

10mm

 

5. Trial and Error:

However, if you're still unsure about the length, width and shape, consider trying a variety pack of press-on nails or purchasing a few different styles to experiment with. In this case, you can discover what suits you best.

 

6. Maintenance:

Besides, consider your willingness to maintain the nails. Basically, longer, more elaborate shapes may require more upkeep to keep them looking pristine. 


In conclusion, choosing press-on nails is a fun way to experiment with different looks, so don't hesitate to try various styles until you find the perfect length and shape that suits your personality and needs. And if you have any concerns or questions, feel free to contact us at custemorservice@ariaecho.ca.

Furthermore, for detailed information of application, removal and maintenance guide, please click here.
Nails Application and Removal Guide

Nail art is now a trendy way to show your style, with many easy-to-apply options. Press-on nails are affordable and come in many designs. They fit well, last long, and are easy to use, changing your look in minutes. Follow our simple guide to apply and remove these nails perfectly and easily.

Please NOTE: In this tutorial, all the tools needed for applying press-on nails are included in our complimentary nail kit except the acetone. Each set of press-on nails comes with its own toolkit.

 

How to Apply Press-Ons Perfectly:

1. Prep Your Nails

Clean and dry your nails thoroughly. Gently push back the cuticles and buff the nail surface for better grip.

2. Size the Press-Ons

Choose the appropriate size press-on nails for each finger, making sure that your natural nail is fully covered. 

3. Adhere the Press-Ons

There are two types of adhesive: STICKY TABS and NAIL GLUE. 

  • For Sticky Tabs:  Peel off a sticky tab that fits the size of your nail and apply it to your nail. Make sure it doesn't overlap the edges. And then, peel off the protective layer from the sticky tab, align the press-on nail with your natural nail, starting from the cuticle and then pressing down towards the tip. 

  • For Nails Glue: Apply a thin layer of glue to your natural nail, then press the nail on top.

4. Press Firmly:

Hold the nail in place for about 30 seconds to ensure a strong bond.

5. Shape and File:

Once all nails are applied, file them to your desired shape or length.

6. Enjoy!

With proper application, sticker-tab press-on nails can last up to a week and glue-on press-ons can last up to two weeks. Just be gentle with your nails and take care of them.

 

How to Remove Press-On Nails:

1. Soak Your Hands:

Begin by soaking your nails in warm, soapy water. This softens the nails and adhesive, especially for sticky tabs. For nails with glue, about 5 minutes is usually sufficient.

2. Gently Lift or File:

Use a cuticle stick or wooden orange stick to gently lift the edges of the press-on nail. Start from the corners and work your way around.

3. Peel Off and Clean: Carefully peel off the press-on nails. Clean any residue with acetone (for glue) or just warm water (for sticky tabs).

4. Nail Care: After removal, it's advisable to wash your hands and moisturize your nails. And for sticker-tab press-on nails, after peeling off, gently scrape off any leftover sticky tabs. This keeps them clean and ready for reuse, extending their lifespan for future applications. 

This method is gentle and effective for both types of adhesives, ensuring the safety of your natural nails.

 

Payment

Which payment methods do you accept?

We accept the following payment for online purchases:Visa, Mastercard, Apple Pay, Google Pay, Amex, Paypal.You can select any payment method as needed
Is my payment secure?

Definitely yes. All submitted personal and payment information are encrypted for your security. You can also scroll down ourPrivacy Policyfor more information.
What is the CVV/Security code on my credit card?

A CVV or Security code is generally made of 3 or 4 digits, printed on the front or back of your credit card. 

In the case of American Express credit cards, the 4-digit code can be found on the card's front, positioned to the right of the primary credit card number. For other credit cards like Visa, Mastercard, and Discover, the 3-digit code is located at the back of the card within the signature box.
Will I be charged extra sales tax?

The prices showcased on the website exclude taxes. Once you move forward to finalize your order, any relevant sales tax will be computed based on the overall merchandise value, including shipping fees. This calculated tax will then be presented on your Order Summary page.

Shipping and Return

Shipping and Delivery

We're excited to provide you with a seamless shopping and delivery experience. Please take a moment to review our shipping and delivery rules for orders within Canada or overseas：

The shipping options may vary based on the delivery address, the time you place your order, and the availability of items.

At the time of processing your order, we will show you the shipping methods available, the charges, and the estimated delivery date. 

The Comprehensive Shipping Options and Free Shipping Thresholds are as follows:

Region Shipping Method Estimated Duration Cost Free Shipping Threshold
Canada Standard 5-7 Business Days CA$ 10 Above CA$ 1
Express 2-4 Business Days CA$ 15 Above CA$ 100
US Standard 10-14 Business Days US$ 10 Above US$ 1
Express 5-7 Business Days US$ 15 Above US$ 100
Outside North American Standard 14-20 Business Days CA$ 10 Above CA$ 80
Express 7-10 Business Days CA$ 15 Above CA$ 180

  • Processing Time:

Orders are typically processed within 1-2 business days before shipping.

  • Tracking Information:

Once your order is shipped, you'll receive an email with a tracking number to monitor your package's progress.

  • Delivery Address Accuracy:

Ensure your delivery address is accurate and complete to prevent delays or mis-deliveries.

  • Signature Requirements:

Signatures are required for orders above $300 to ensure secure delivery.

  • Delivery Delays:

The shipping time varies based on the shipping methods and couriers. Please contact the chosen courier directly if the delivery is delayed due to factors beyond our control, such as weather or holidays. 

  • Service Area Limitations:

We offer shipping across Canada and worldwide, except for remote areas where shipping may be limited or unavailable.

  • Privacy and Data Security:

Your personal information is protected according to our Privacy Policy.

Thank you for choosing Aria Echo! We look forward to serving you!
Return & Exchange

**Return and Exchange Policy for Aria Echo**

At Aria Echo we want you to be completely satisfied with your purchase. If you find that the item you received doesn't meet your expectations, we offer a hassle-free return process. Please review our return policy below:

  • Returns Within 30 Days:

- You can return the item for free and receive a refund within 30 days of receiving it.

- The item must be in its original condition, unworn, and accompanied by the original packaging, including all tags and certificates.

  • Customer Responsibility for Shipping:

- Customers are responsible for the shipping costs associated with returning the item to us.

- We recommend using a traceable and insured shipping method to ensure safe and reliable return delivery.

  • Damage Within 45 Days:

- If the item you received is damaged within 45 days of delivery, we are committed to making it right.

- We will cover the shipping costs to exchange the damaged item for a new one or provide a full refund.

  • Inspection upon Delivery:

- For fragile items such as crystal or gemstone products, please carefully inspect each item individually for cracks, chips, or other damages that might occurred during transit when you receive your package. If any damage has occurred, please be sure to refuse the delivery and notify us at customerservice@ariaecho.ca. We will then reship a new product for you.

  • Return Process:

- To initiate a return, please contact our customer support team at customerservice@ariaecho.ca to obtain a return authorization.

- Once you have received the return authorization, please securely package the item and include a copy of the original receipt.

- Ship the item to the address provided by our customer support team.

-  Items sent back to us without first requesting a return will not be accepted.

  • Inspection and Processing:

- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

- If approved, we will refund you immediately on our ends to your original payment method, and it generally takes within 15 business days to be posted on you bank statement. But please remember it can take some time for your bank or credit card company to process and post the refund too. In this case, if you have not received your payment for an extended period of time after our refund, please contact the payment institution.

  • Exclusions:

- Custom-made, personalized items and sale items may not be eligible for returns unless they are damaged or defective upon receipt.

  • Exchanges

- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

  • Contact Us:

- If you have any questions about our return policy or need assistance with the return process, please reach out to our customer support team at customerservice@ariaecho.ca

We appreciate your trust in Aria Echo. Your satisfaction is our priority, and we're here to assist you with any concerns you may have regarding your purchase.

 

Privacy Policy

Privacy Policy
Last updated: AUG 14 2023

This Privacy Policy describes how AriaEcho (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ariaecho.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information Categories of Recipients
Identifiers such as basic contact details and certain order and account information Business and marketing partners
Commercial information such as records of products or services purchased and shopping information Business and marketing partners
Internet or other similar network activity, such as Usage Data Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at customerservice@ariaecho.ca.

Terms of Service

Terms of Service

OVERVIEW
This website is operated by AriaEcho. Throughout the site, the terms “we”, “us” and “our” refer to AriaEcho. AriaEcho offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall AriaEcho, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless AriaEcho and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customerservice@ariaecho.ca.