Exchange & Return Policy

At AriaEcho, we want you to love your jewelry. If something isn’t quite right, we’re here to help within the guidelines below.

1. In-Person Purchases (Markets, Pop-Ups & Events)

All in-person purchases made at markets, pop-ups, festivals or other events are final sale.

We are not able to accept returns or exchanges for:

Change of mind
Size issues
General wear or damage after purchase

The only exception is in the case of a manufacturing or quality defect.

If you believe your in-person purchase has a quality issue, please contact us at customerservice@ariaecho.ca within 7 days of purchase with:

Clear photos or a short video showing the issue
Your proof of purchase (receipt, order number, or payment record)

We will assess the piece and, if confirmed defective, we will offer a repair, replacement, or store credit, at our discretion.

2. Online Orders (ariaecho.com) – Returns

2.1 Return window

You may request a return within 15 days of the delivery date shown on the tracking.

Requests made after 15 days are not eligible for return.

2.2 How to request a return

To start a return, please email us at customerservice@ariaecho.ca with:

Your order number
The item(s) you’d like to return
The reason for your return

We will respond with return instructions and the return address.

Please do not send any items back without contacting us first, as unapproved returns may be refused.

2.3 Condition of returned items

To be eligible for a refund, items must be:

Unworn and unused
Free from scratches, marks, or signs of wear
Returned in their original packaging, including any jewelry boxes, pouches, cards and gifts
Not altered, resized, or modified after purchase

We reserve the right to decline a return if the item is not returned in resaleable condition.

2.4 Non-returnable items

For hygiene and customization reasons, the following are final sale and cannot be returned unless faulty:

Earrings
Custom, engraved or personalized pieces
Made-to-order or special order items
Gift cards
Items marked “final sale” or deeply discounted clearance pieces

3. Online Returns – Fees & Refunds

3.1 Processing fee

All approved online returns are subject to a 5% processing / handling fee, which will be deducted from your refund amount.

3.2 Shipping costs

Original shipping fees are non-refundable.
Unless the item is confirmed defective or we made an error, the customer is responsible for return shipping costs.

We strongly recommend using a tracked shipping method, as we cannot be responsible for lost return parcels.

3.3 Refund method

Approved refunds will be issued to the original method of payment.
Once we receive and inspect your return, please allow 5–10 business days for the refund to appear on your statement (processing times may vary by bank or credit card provider).

4. Exchanges

At this time, we do not process direct “item-for-item” exchanges for online orders.

If you would like a different size or style, please:

Request a return for the original item (within the 15-day window), and
Place a new order for the item you’d like instead.

For in-person purchases, all sales are final sale except for confirmed quality defects (see Section 1).

5. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item in your online order, please contact us at customerservice@ariaecho.ca within 7 days of delivery, including:

Your order number
Clear photos or a short video showing the issue

Once confirmed, we will arrange a replacement, repair or refund and cover reasonable return shipping costs for faulty items.

6. Gifts

If you received an AriaEcho piece as a gift and it meets our return conditions and time frame:

We can offer a store credit to the recipient instead of refunding the original purchaser, subject to the same policies above.

7. Policy Updates

This policy may be updated from time to time. The version posted on our website at the time of your purchase will apply to your order, subject to applicable consumer laws in your region.