After-Sales Policy & Lifetime Replating Service

After-Sales Policy & Lifetime Replating Service

 

• 30-Day Craftsmanship Warranty: Within 30 days of purchase, if your jewelry experiences manufacturing defects such as broken clasps, soldering issues, or loose stones, we will repair or replace it free of charge.

• Lifetime Low-Cost Replating Service: Enjoy our lifetime low-cost replating service for all items. Each piece can be replated once every 6 months at a discounted price of $10–15, keeping your jewelry looking new for years.

• Color Fading Notice: Gold-plated jewelry may naturally fade over time due to exposure to sweat, cosmetics, or friction. This is not considered a defect. Please follow our care guide to extend your jewelry’s longevity.