RETURN AND EXCHANGE

**Return and Exchange Policy for Aria Echo**

At Aria Echo we want you to be completely satisfied with your purchase. If you find that the item you received doesn't meet your expectations, we offer a hassle-free return process. Please review our return policy below:

  • Returns Within 30 Days:

- You can return the item for free and receive a refund within 30 days of receiving it.

- The item must be in its original condition, unworn, and accompanied by the original packaging, including all tags and certificates.

  • Customer Responsibility for Shipping:

- Customers are responsible for the shipping costs associated with returning the item to us.

- We recommend using a traceable and insured shipping method to ensure safe and reliable return delivery.

  • Damage Within 45 Days:

- If the item you received is damaged within 45 days of delivery, we are committed to making it right.

- We will cover the shipping costs to exchange the damaged item for a new one or provide a full refund.

  • Inspection upon Delivery:

- For fragile items such as crystal or gemstone products, please carefully inspect each item individually for cracks, chips, or other damages that might occurred during transit when you receive your package. If any damage has occurred, please be sure to refuse the delivery and notify us at customerservice@ariaecho.ca. We will then reship a new product for you.

  • Return Process:

- To initiate a return, please contact our customer support team at customerservice@ariaecho.ca to obtain a return authorization.

- Once you have received the return authorization, please securely package the item and include a copy of the original receipt.

- Ship the item to the address provided by our customer support team.

-  Items sent back to us without first requesting a return will not be accepted.

  • Inspection and Processing:

- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

- If approved, we will refund you immediately on our ends to your original payment method, and it generally takes within 15 business days to be posted on you bank statement. But please remember it can take some time for your bank or credit card company to process and post the refund too. In this case, if you have not received your payment for an extended period of time after our refund, please contact the payment institution.

  • Exclusions:

- Custom-made, personalized items and sale items may not be eligible for returns unless they are damaged or defective upon receipt.

  • Exchanges

- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

  • Contact Us:

- If you have any questions about our return policy or need assistance with the return process, please reach out to our customer support team at customerservice@ariaecho.ca

We appreciate your trust in Aria Echo. Your satisfaction is our priority, and we're here to assist you with any concerns you may have regarding your purchase.